the ocean resorts casino atlantic city careers

I do believe on another occasion an enjoyable experience is possible despite the mediocre casino and being the furtherest location on the accessible boardwalk, however I will never return to this hotel purely because they truly did not seem to care that this construction was disruptive to our sleep, vacation, and well-being. I have stayed at almost every hotel on the AC boardwalk and this 5-star hotel unfortunately has resulted in the worst guest experience I have had. I am not only disappointed in the lack of appropriate customer service but the lack of organization and a positive guest experience.

We are sleep deprived and the last thing we can fathom is gathering all of our items to trek downstairs to a completely different room, initially we chalked up the noise on the first morning up to a one-time incident.

This is the part in which I find to be unacceptable, the reservations department and the construction team need to be in sync to know to perhaps not rent the floor with complete renovation taking place. Upon calling the front desk to resolve this matter, I was told by Jacqueline (front desk attendant) and Felinda (front desk supervisor) that the only available option was to move my room and that they were not aware of the construction taking place when the room was rented for the night. The construction consisted of loud banging, scrapping, it sounded like a carpet installation in a wood frame building. We woke up at 6am for the second day in a row to the most disruptive part of the trip, the intense construction. Unfortunately, the bliss was short lived. We stayed on the 41st floor and we had a great view facing the ocean. Incredibly disappointing experience, we stayed during the week to try to get a couple of days away.

The ocean resorts casino atlantic city careers